| Customization: | Available |
|---|---|
| After-sales Service: | Free Replacement |
| Warranty: | 12 Months |
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| Product Name | Steel pallet |
| Size | 1200*1000*145mm |
| colour | RAL1023 |
| Thickness of Steel | Panel:0.9mm, Frame:1.4mm |
| Load Capacity | 800kg |
| Guarantee Period | 1 year |
| Material | Steel Q235 |
| Type | Single face |
| Remark | Customizable |
| Style | 4-way |
| Surface Treatment | Powder coating |
| Production Capacity | 10000 pieces/month |
Experience the seamless protection and organization of your products with our expertly wrapped pallets! Each pallet is meticulously stacked and enveloped in a robust plastic film, forming an integrated unit. Securely bind it with winding tape, and finally position it on a sturdy wooden bracket. Throughout the packing process, we ensure utmost care by implementing anti-collision and moisture-proof measures to safeguard against any bumps.
Packing requirements:
A. Contract number
B. Scheduled shipment date for product readiness
C. Complete details of total product volume and overall gross weight
D. Ensuring single package weight does not exceed 20 tons
Present a detailed packing list (available in both Chinese and English as per buyer's format) for the shipped products. This must encompass the contract number, serial number, packing number, device name, gross and net weights, precise dimensions (length, width, and height) of each packaging case, volume, and the packing style.
The Seller will prominently print, using indelible ink, the following marks on all four adjacent sides of each packing case in eye-catching English letters:
A. Contract number; B. Shipping mark (highlighted in red paint) (as specified by the buyer)
C. Final destination port: Djibouti; D. Consignee: Ethiopian Airlines Group
E. Detailed equipment name along with model specifications; F. Case number/piece number; G. Comprehensive gross and net weight;
H. Accurate dimensions (length * width * height, measured in mm); For items over 2 tons, clearly mark the center of gravity and designated lanyard positions on both sides of the packing box. Include standard English transportation marks and internationally recognized patterns. Based on product characteristics, prominently display phrases like "gently", "do not turn upside down", "keep dry", along with their corresponding symbols in English or international trade on the packaging box.
Our advantages:
1.R&D
At the forefront of innovation, our R&D team is led by acclaimed experts and distinguished professors specializing in the logistics equipment realm. With relentless exploration and groundbreaking innovation, we've pioneered uniquely advanced production equipment, making it the first of its kind in the Chinese market.
6.1. Outperforming traditional wooden pallets, our steel pallets excel in load-bearing and wear resistance. Adaptable to extreme temperatures, they offer superior corrosion and pest resistance, providing unmatched durability and reliability.
6.2. Compared to plastic pallets, our steel pallets boast exceptional durability and impact resistance, with an impressive service life spanning 5-8 years. While plastic pallets require a lengthy and costly molding process, we offer swift and efficient customization tailored to client needs.
6.3. Embracing sustainability, steel pallets champion environmental responsibility, as they are fully recyclable and reusable, embodying the essence of green products.
1. After-Sales Service Commitment
1.1 Commitment Content
1. We are dedicated to delivering swift, top-tier localized services. With our branch nestled in Hebei, our dedicated after-sales service team stands ready to offer customers unparalleled technical support, ensuring seamless and efficient service.
2. Within the warranty period, any losses due to user misuse or mismanagement fall under customer responsibility. However, we are committed to offering payable services to assist. In cases where responsibility is ambiguous, we proactively provide the service first and later engage in a mutual dialogue to determine the cost-sharing arrangement.
3. We extend comprehensive, long-term training for system installation, commissioning, and maintenance, empowering customers with the knowledge and skills to effectively utilize our equipment.
4. All our software products enjoy complimentary upgrades throughout the warranty period. We pledge to address user-reported issues and system optimization suggestions within a 30-day timeframe, ensuring our products remain cutting-edge and user-centric.
1.2 Response Time
We promise unwavering availability with our 24/7 service commitment post-contract signing. Expect swift responses within an hour of notification. We aim to resolve standard issues within 8 hours and tackle complex challenges within 24 hours by dispatching specialists to deliver on-site solutions.
2. After-Sales Service System
2.1 Principles of After-Sales Service
In providing technical support and after-sales service, we steadfastly adhere to our quality management ethos and prioritize our 'customer first' principle. This commitment ensures we deliver exceptional, thoughtful technical support and after-sales service, with a focus on offering professional, standardized, and diverse services as our core service objective.
Our robust after-sales service team, backed by a dedicated department, stands ready to deliver comprehensive technical support and service. From phone consultations, faxes, emails to hands-on on-site service, our commitment is to respond promptly and efficiently to customer needs, resolving various issues to ensure uninterrupted customer operations.
2.2 After-Sales Service Organization and Personnel
| Department | Position | Name |
| Sales | General Manager | Deliang Wang |
| Sales | International Trade Salesman | Luna |
| Sales | Salesman | David |
| Technology | Supervisor | Chuntian Xu |
| Technology | Technician | Hongyan Zhou |
3. Warranty Coverage
Under Warranty:
Should the equipment reveal defects attributed to design, material, or manufacturing processes during the guarantee period, we ensure free maintenance as part of our unwavering commitment to quality and customer satisfaction.
Not Covered by Warranty:
For any damage resulting from human error during transportation, or product failures due to environmental factors and improper usage, we apply charges based on the cost of detection and maintenance, ensuring transparency and fairness in addressing these issues.
1. Q: I like your design, but I can't find the right model from the product list, can I customize the size?
A: Yes, we support custom products according to your needs.
2. Q: How do I know which pallet is right for my purpose?
A: All you need to do is provide the following details and our sales team will recommend the right model.
a) Pallet size length * width * height.
b) Pallet load capacity: dynamic load, static load, shelf load.
3. Q: I want to have my own design products, and the quantity is not so large, is that OK?
A: Yes, we can adopt your custom design, regardless of quantity, however, please understand that costs will vary.
4. Q: Where is your factory? May I visit?
A:Our factory is located in Hengshui, Hebei Province. You are welcome to visit our factory anytime.
5. Q: What other services can you provide?
A: Logo printing, custom colors, one year warranty.
6. Q: Is there any quality assurance?
A: Warranty for one year. We replace any broken products free of charge during the warranty period.
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