| Customization: | Available |
|---|---|
| After-sales Service: | Free Replacement |
| Warranty: | 12 Months |
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| Product Name | Steel pallet |
| Size | 1200*1000*145mm |
| colour | RAL1023 |
| Thickness of Steel | Panel:0.9mm, Frame:1.4mm |
| Load Capacity | 800kg |
| Guarantee Period | 1 year |
| Material | Steel Q235 |
| Type | Single face |
| Remark | Customizable |
| Style | 4-way |
| Surface Treatment | Powder coating |
| Production Capacity | 10000 pieces/month |
To ensure unparalleled safety during transport, our pallets are meticulously stacked one atop another, then enveloped in durable plastic film to unify them into a solid entity. This assembly is secured with a reliable winding tape and carefully situated on a sturdy wooden bracket for maximum stability. Throughout the packing process, we dedicate careful attention to preventing any bumps or impacts, while also implementing comprehensive anti-collision and moisture-proof measures.
Packing Requirements:
A. Contract Number
B. Date of Product Readiness for Shipment
C. Total Product Volume and Gross Weight
D. The weight of any single package must not exceed 20 tons.
An exhaustive packing list for all products scheduled for shipment (provided in both Chinese and English and aligned with the format specified by the buyer) must include: contract number, serial number, packing number, device name, gross weight, net weight, dimensions (length, width, and height) of each package, volume, and packing form.
To ensure clear identification, the Seller is required to mark each of the four adjacent sides of every packing case with the following information, using prominent English letters and indelible paint:
A. Contract Number; B. Shipping Mark (highlighted in red paint and as determined by the buyer)
C. Port of Destination: Djibouti; D. Consignee: Ethiopian Airlines Group
E. Equipment Name and Model Specifications; F. Case Number/Piece Number; G. Gross/Net Weight;
H. Dimensions (Length * Width * Height in mm); For products weighing 2 tons or more, it's crucial to indicate the center of gravity and lanyard position on both sides of the packing box using English and internationally recognized transportation marks and symbols. Based on the product's characteristics, labels such as "Handle with Care", "Do Not Invert", "Keep Dry", along with corresponding symbols, should be clearly printed in English or international trade languages on the packaging box.
Discover the Exceptional Benefits:
1.Research & Development Prowess
Guided by eminent experts and professors in the logistics equipment sphere, our R&D team embarks on a journey of relentless exploration and groundbreaking innovation. We are proud to have pioneered the very first independently developed production equipment of its kind in China.
6.1. Compared to traditional wooden pallets, our steel pallets excel in load-bearing and wear-resistance. They are adept for use in varied temperature ranges and boast remarkable anti-corrosion and pest-resistance properties.
6.2. Our steel pallets outshine plastic ones in durability, withstanding impacts without breaking, and offering enhanced carrying capacity and a service life of 5-8 years. Unlike the long and costly molding process of plastic pallets, our steel variants can be swiftly and effectively customized to meet specific client needs.
6.3. Embracing sustainability, our steel pallets can be recycled and reused, aligning with green product standards.
1. After-sales service commitment
1.1 Commitment Content
1. We are dedicated to providing timely and superior localized services. With our strategically located branch in Hebei, our expert after-sales service team is always ready to deliver maximum technical support to our valued customers.
2. During the warranty period, any loss caused by the customer's use and improper management is the customer's responsibility; however, we offer paid services for such instances. In cases where responsibility is unclear, we prioritize customer service first and discuss cost distribution later.
3. We are committed to empowering our customers by providing extensive training on system installation, commissioning, and maintenance, ensuring they master the equipment use proficiently.
4. Enjoy complimentary software upgrades during the warranty period. We pledge to resolve user-reported issues and optimization suggestions within 30 days, enhancing your experience.
1.2 Response Time
Our unwavering promise is to deliver around-the-clock 7×24 hours service post-contract signing. We respond within one hour of notification, resolving general failures within eight hours. For complex issues, solutions are provided within 24 hours, with personnel dispatched promptly to resolve onsite.
2. After-sales service system
2.1 Principles of after-sales service
In every facet of technical support and after-sales service, we uphold our unyielding quality management policy, championing the 'customer first' ethos. Our mission is to provide impeccable, considerate technical support and after-sales service, ensuring all customers receive professional, standardized, and diversified services.
Our company boasts a comprehensive after-sales service team, with a dedicated department offering full-spectrum technical support and service. From telephone consultations, faxes, and emails to onsite service, we respond swiftly to customer requests, effectively addressing various product-related issues to ensure seamless customer operations.
2.2 After-sales service organization and personnel
| Department | Position | Name |
| Sales | General Manager | Deliang Wang |
| Sales | International Trade Salesman | Luna |
| Sales | Salesman | David |
| Technology | Supervisor | Chuntian Xu |
| Technology | Technician | Hongyan Zhou |
3. Warranty Coverage
Under warranty:
Should any defects arise from design, materials, or manufacturing processes during the warranty period, our company will provide free maintenance, ensuring your product remains at peak performance.
Not covered by warranty:
For damages due to human error during transportation, or product failures resulting from unsuitable application environments or improper usage, our company will levy charges based on detection and maintenance costs, ensuring transparency and fairness.
1. Q: I like your design, but I can't find the right model from the product list, can I customize the size?
A: Yes, we support custom products according to your needs.
2. Q: How do I know which pallet is right for my purpose?
A: All you need to do is provide the following details and our sales team will recommend the right model.
a) Pallet size length * width * height.
b) Pallet load capacity: dynamic load, static load, shelf load.
3. Q: I want to have my own design products, and the quantity is not so large, is that OK?
A: Yes, we can adopt your custom design, regardless of quantity, however, please understand that costs will vary.
4. Q: Where is your factory? May I visit?
A:Our factory is located in Hengshui, Hebei Province. You are welcome to visit our factory anytime.
5. Q: What other services can you provide?
A: Logo printing, custom colors, one year warranty.
6. Q: Is there any quality assurance?
A: Warranty for one year. We replace any broken products free of charge during the warranty period.
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