| Customization: | Available |
|---|---|
| After-sales Service: | Free Replacement |
| Warranty: | 12 Months |
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| Product Name | Steel pallet |
| Size | 1200*1000*145mm |
| colour | RAL1023 |
| Thickness of Steel | Panel:0.9mm, Frame:1.4mm |
| Load Capacity | 800kg |
| Guarantee Period | 1 year |
| Material | Steel Q235 |
| Type | Single face |
| Remark | Customizable |
| Style | 4-way |
| Surface Treatment | Powder coating |
| Production Capacity | 10000 pieces/month |
Our pallets, known for their exceptional stability and durability, are meticulously stacked atop one another and securely wrapped in a protective plastic film, forming a unified and robust package. They are then expertly fixed with a winding tape and carefully positioned on sturdy wooden brackets. During this crucial packing process, utmost attention is given to prevent collisions, while comprehensive anti-collision and moisture-proof treatments are diligently applied to ensure the highest level of product protection.
Packing requirements:
A. Contract number that corresponds to the shipment.
B. The precise date when the product is ready for shipment.
C. Total product volume and the complete gross weight.
D. The weight of a single package must be strictly limited to a maximum of 20 tons.
The packing list for products slated for shipment should be meticulously prepared in both Chinese and English, adhering to the format specified by the buyer. This list must encapsulate all vital details: contract number, serial number, packing number, device name, gross and net weight, dimensions (length, width, and height) of each packing case, total volume, and the precise packing form.
On the four adjacent sides of each packing case, the Seller must print with clarity the following markings using indelible paint in distinctive English letters:
A. Contract number; B. Shipping mark in vibrant red paint (as determined by the buyer)
C. Port of destination: Djibouti; D. Consignee: Ethiopian Airlines Group
E. Detailed equipment name and model specifications; F. Case number/piece number for identification; G. Gross and net weight;
H. Dimensions (length * width * height, expressed in mm); For products weighing 2 tons or more, it is essential to indicate the center of gravity and lanyard position on both sides of the packing box. This should be done using English and universally recognized transportation marks and patterns in international trade. In alignment with the product's characteristics, clear instructions such as "gently," "do not turn upside down," and "keep dry," along with corresponding marking patterns in English or international trade symbols, should be prominently printed on the packaging box.
Our Competitive Edge:
1.Research & Development
Our R&D team consists of leading experts and esteemed professors in the logistics equipment arena. Through relentless exploration and innovation, we've pioneered cutting-edge production equipment-a first in China.
6.1. Against traditional wooden pallets, our steel pallets exhibit unmatched load-bearing capabilities and superior wear-resistance. They thrive in diverse temperature conditions, offering anti-corrosion and pest-proof advantages.
6.2. When compared to plastic pallets, our steel pallets stand out with enhanced durability and impact resistance. With superior carrying capacity and a lifespan of 5-8 years, they outlast plastic pallets, which require lengthy, costly molding processes. We deliver swift, efficient customization to meet our clients' needs.
6.3. Our steel pallets are recyclable and reusable, embodying the essence of eco-friendly, sustainable products.
1. After-sales service commitment
1.1 Commitment Content
1. We pledge to deliver prompt and exceptional localized services. With our strategic branch located in Hebei, our dedicated after-sales service team is always prepared to offer unparalleled technical support, ensuring our customers receive the utmost assistance.
2. Within the warranty period, any losses incurred due to user misuse or mismanagement must be covered by the customer. In such cases, our company is ready to offer premium paid services. If accountability is unclear, we will proactively offer our services and collaboratively resolve the cost-sharing dilemma.
3. We are committed to providing comprehensive, long-term training encompassing system installation, commissioning, and maintenance, empowering customers to adeptly manage and utilize our equipment to its full potential.
4. All our software products come with complimentary upgrades throughout the warranty period. Any issues identified by users or suggestions for system optimization will be addressed within 30 days, ensuring that our solutions continuously evolve to meet customer needs.
1.2 Response Time
Our unwavering commitment guarantees 24/7 service upon contract agreement. We pledge a swift response within one hour of notification, resolving general issues within eight hours. For more complex challenges, we provide comprehensive solutions and dispatch personnel to address them on-site within 24 hours.
2. After-sales service system
2.1 Principles of after-sales service
Our technical support and after-sales service are driven by a steadfast quality management policy, consistently prioritizing the 'customer first' principle. We aim to provide flawless, thoughtful technical support and after-sales service, aligning with our commitment to deliver professional, standardized, and diverse services.
We boast a fully-equipped after-sales service team and a dedicated department, ensuring comprehensive technical support and service. From phone consultations, faxes, and emails, to on-site assistance, we're committed to addressing customer inquiries promptly, resolving any issues or malfunctions efficiently to facilitate continuous customer operations.
2.2 After-sales service organization and personnel
| Department | Position | Name |
| Sales | General Manager | Deliang Wang |
| Sales | International Trade Salesman | Luna |
| Sales | Salesman | David |
| Technology | Supervisor | Chuntian Xu |
| Technology | Technician | Hongyan Zhou |
3.Warranty Coverage
Under warranty:
Should any equipment defects arise from design, material, or manufacturing processes during the guarantee period, we will provide maintenance services at no additional cost to the customer.
Not covered by warranty:
In instances where damage results from human error during transportation or product failure stems from environmental factors or improper user handling, our company will levy charges corresponding to the detection and maintenance costs incurred.
1. Q: I like your design, but I can't find the right model from the product list, can I customize the size?
A: Yes, we support custom products according to your needs.
2. Q: How do I know which pallet is right for my purpose?
A: All you need to do is provide the following details and our sales team will recommend the right model.
a) Pallet size length * width * height.
b) Pallet load capacity: dynamic load, static load, shelf load.
3. Q: I want to have my own design products, and the quantity is not so large, is that OK?
A: Yes, we can adopt your custom design, regardless of quantity, however, please understand that costs will vary.
4. Q: Where is your factory? May I visit?
A:Our factory is located in Hengshui, Hebei Province. You are welcome to visit our factory anytime.
5. Q: What other services can you provide?
A: Logo printing, custom colors, one year warranty.
6. Q: Is there any quality assurance?
A: Warranty for one year. We replace any broken products free of charge during the warranty period.
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