| Customization: | Available |
|---|---|
| After-sales Service: | Free Replacement |
| Warranty: | 12 Months |
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| Product Name | Steel pallet |
| Size | 1200*1000*145mm |
| colour | RAL1023 |
| Thickness of Steel | Panel:0.9mm, Frame:1.4mm |
| Load Capacity | 800kg |
| Guarantee Period | 1 year |
| Material | Steel Q235 |
| Type | Single face |
| Remark | Customizable |
| Style | 4-way |
| Surface Treatment | Powder coating |
| Production Capacity | 10000 pieces/month |
Our pallets are meticulously stacked to perfection, wrapped securely in durable plastic film, creating a unified and robust shipment. Each stack is further reinforced with a strong winding tape and carefully mounted on a sturdy wooden bracket. Throughout this meticulous packing process, utmost care is taken to prevent any bumps, ensuring anti-collision protection and moisture-proof treatment for the best safety.
Packing Requirements:
A. Contract Number
B. Product Ready for Shipment Date
C. Total Product Volume, Total Gross Weight
D. Single Package Weight Limit: Must Not Exceed 20 Tons
Comprehensive Packing List of Products for Shipment (provided in Chinese and English, as per the buyer's specified format), which includes all necessary details: contract number, serial number, packing number, device name, gross and net weight, dimensions (length, width, and height) of each package, volume, and packing form.
The Seller shall prominently and indelibly print the following marks in bold English letters on four adjacent sides of each packing case, ensuring high visibility:
A. Contract Number; B. Shipping Mark (highlighted in red paint, specification determined by the buyer)
C. Port of Destination: Djibouti; D. Consignee: Ethiopian Airlines Group
E. Equipment Name and Model Specifications; F. Case Number/Piece Number; G. Gross and Net Weight
H. Size (Length * Width * Height, expressed in mm); For products weighing 2 tons or more, indicate the center of gravity and lanyard positions on both sides of the packing box using English and internationally recognized transportation marks and patterns. According to product characteristics, clear instructions such as "gently", "do not turn upside down", "keep dry" along with corresponding marking patterns must be prominently displayed in English or international trade symbols on the packaging.
Our Benefits and Edge:
1. Groundbreaking R&DResearch & Development
Our R&D team, a powerhouse led by distinguished experts and professors, stands at the forefront of the logistics equipment industry. Through relentless innovation and exploration, we have pioneered production equipment that proudly holds the title of first of its kind in China.
6.1. Steel Pallets vs. Wooden Pallets: Our steel pallets outshine traditional wooden ones with superior load-bearing and wear-resistance capabilities. They thrive in extreme temperatures and offer exceptional anti-corrosion and anti-pest properties.
6.2. Steel Pallets vs. Plastic Pallets: More robust and less prone to breakage, our steel pallets boast a remarkable carrying capacity and an extensive life span of 5-8 years. Unlike plastic pallets, which require lengthy and costly molding, our solutions offer swift, cost-efficient customization tailored to customer needs.
6.3. Eco-Friendly and Sustainable: Our steel pallets are fully recyclable and reusable, epitomizing green, environmentally-friendly products.
1. Commitment to After-Sales Service
1.1 Scope of Our Commitment
1. Our promise is to deliver timely and exceptional localized services. With our strategic branch in Hebei, our dedicated after-sales service team ensures customers receive unparalleled technical support.
2. Within the warranty period, any losses stemming from customer mishandling or management errors will be the customer's responsibility, with our company offering paid assistance. For ambiguous cases, our company will address the issue first and subsequently negotiate cost-sharing solutions.
3. We are committed to offering extensive system installation, commissioning, and maintenance training, empowering customers with the knowledge to proficiently operate their equipment.
4. All of our software products are eligible for free upgrades during the warranty period. We address user-reported issues and system optimization suggestions promptly, resolving them within a 30-day timeframe.
1.2 Prompt Response Times
Our steadfast promise is to deliver 24/7 service post-contract signing. We guarantee a 1-hour response time upon notification, a resolution for general issues within 8 hours, and solutions for complex problems within 24 hours, including dispatching personnel onsite for resolution.
2. Robust After-Sales Service System
2.1 Our After-Sales Service Principles
In delivering technical support and after-sales service, we staunchly uphold our unwavering quality management standards, embracing the 'customer-first' ethos to guarantee impeccable technical assistance. Our mission is to provide customers with professional, standardized, and diverse services.
Our company boasts a top-tier after-sales service team, with a dedicated department ensuring a comprehensive range of technical support. Whether through phone, fax, email, or onsite visits, we swiftly address customer needs and resolve product issues to facilitate seamless customer operations.
2.2 After-Sales Service Structure and Personnel
| Department | Position | Name |
| Sales | General Manager | Deliang Wang |
| Sales | International Trade Salesman | Luna |
| Sales | Salesman | David |
| Technology | Supervisor | Chuntian Xu |
| Technology | Technician | Hongyan Zhou |
3. Warranty Coverage Details
Covered Under Warranty:
Should there be any equipment defects due to design, materials, or processes within the warranty period, our company is committed to providing complimentary maintenance services.
Exclusions from Warranty:
For damages incurred through human error during transportation, or product malfunctions resulting from environmental factors or improper usage, we will levy charges based on inspection and maintenance costs.
1. Q: I like your design, but I can't find the right model from the product list, can I customize the size?
A: Yes, we support custom products according to your needs.
2. Q: How do I know which pallet is right for my purpose?
A: All you need to do is provide the following details and our sales team will recommend the right model.
a) Pallet size length * width * height.
b) Pallet load capacity: dynamic load, static load, shelf load.
3. Q: I want to have my own design products, and the quantity is not so large, is that OK?
A: Yes, we can adopt your custom design, regardless of quantity, however, please understand that costs will vary.
4. Q: Where is your factory? May I visit?
A:Our factory is located in Hengshui, Hebei Province. You are welcome to visit our factory anytime.
5. Q: What other services can you provide?
A: Logo printing, custom colors, one year warranty.
6. Q: Is there any quality assurance?
A: Warranty for one year. We replace any broken products free of charge during the warranty period.
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