| Customization: | Available |
|---|---|
| After-sales Service: | Free Replacement |
| Warranty: | 12 Months |
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| Product Name | Steel pallet |
| Size | 1200*1000*145mm |
| colour | RAL1023 |
| Thickness of Steel | Panel:0.9mm, Frame:1.4mm |
| Load Capacity | 800kg |
| Guarantee Period | 1 year |
| Material | Steel Q235 |
| Type | Single face |
| Remark | Customizable |
| Style | 4-way |
| Surface Treatment | Powder coating |
| Production Capacity | 10000 pieces/month |
Our durable pallets are meticulously stacked atop one another, expertly wrapped in resilient plastic film to form a unified solid unit. Secured with robust winding tape, the entire assembly is then set upon a sturdy wooden bracket. Throughout this meticulous packing process, we prioritize the utmost care, incorporating anti-collision measures and comprehensive moisture-proof treatments to ensure the highest protection standards.
Packing requirements:
A. Contract number
B. Product ready for shipment date
C. Total product volume and gross weight
D. Each package's weight must remain under a 20-ton limit
Each shipment is accompanied by a detailed packing list, presented in both Chinese and English and formatted as per the buyer's specifications. This comprehensive list includes: contract number, serial number, packing number, device name, gross and net weight, dimensions (length, width, and height) of each case, volume, and packing form.
The Seller will ensure the following markings are prominently displayed on all four sides of each packing case in clear, indelible English lettering:
A. Contract number; B. Shipping mark (red paint) (as determined by the buyer)
C. Destination port: Djibouti; D. Consignee: Ethiopian Airlines Group
E. Equipment name with model specifications; F. Case number/piece number; G. Gross and net weight
H. Dimensions (length * width * height, in mm); For items weighing 2 tons or more, it's essential to indicate the center of gravity and lanyard positions on both sides of the packing box. Use English and internationally recognized transport symbols and markings. According to product characteristics, include clear instructions such as 'Handle with care', 'Do not invert', 'Keep dry', and corresponding symbols in English or international trade language, prominently printed on the packaging.
Explore Our Exceptional Advantages:
1.Research & Development (R&D)
Guided by distinguished experts and professors in logistics equipment, our R&D team has spearheaded groundbreaking innovations. Through relentless exploration, we have pioneered production equipment that proudly stands as a first-of-its-kind achievement in China.
6.1. Compared to traditional wooden pallets, our steel pallets excel in load-bearing and wear-resistance capabilities. They are ideal for use in diverse temperature conditions and boast anti-corrosion and anti-pest properties.
6.2. When stacked against plastic pallets, steel pallets prove to be exceptionally durable, resisting breakage on impact and offering superior carrying capacity. With a service life extending 5-8 years, they outlast plastic alternatives, which require costly and lengthy molding processes. We deliver swift, tailored solutions to meet your specific needs.
6.3. A testament to sustainability, steel pallets can be recycled and reused, marking them as environmentally friendly green products.
1. After-sales service commitment
1.1 Commitment Content
1. We pledge to deliver prompt and exceptional localized services. With strategically placed branches like the one in Hebei, our dedicated after-sales service team stands ready to offer unparalleled technical support to our valued clientele.
2. Within the warranty period, any losses due to customer handling or mismanagement are the customer's responsibility and our company will offer paid services. If accountability is unclear, we provide immediate assistance and resolve cost-sharing in subsequent discussions.
3. We ensure our clients receive comprehensive long-term training in system installation, commissioning, and maintenance, empowering them to proficiently operate the equipment.
4. Our software products benefit from complimentary updates throughout the warranty duration. Any user-identified issues or enhancement suggestions are diligently addressed within 30 days.
1.2 Response Time
We assure 24/7 service availability post-contract. We respond within an hour upon notification, offering solutions for standard issues within 8 hours, and resolving complex problems within 24 hours, including dispatching personnel on-site if needed.
2. After-sales service system
2.1 Principles of after-sales service
Our technical support and after-sales service steadfastly adhere to our unwavering quality management policies and the 'customer first' principle. We commit to delivering comprehensive, attentive technical support and after-sales service, with a professional, standardized, and diversified approach that epitomizes our company's service ethos.
Our company boasts an impeccable after-sales service team, with a dedicated department ensuring extensive technical support. From phone consultations, faxes, emails, to on-site services, we rapidly respond to customer inquiries, adeptly handling product issues to facilitate seamless customer operations.
2.2 After-sales service organization and personnel
| Department | Position | Name |
| Sales | General Manager | Deliang Wang |
| Sales | International Trade Salesman | Luna |
| Sales | Salesman | David |
| Technology | Supervisor | Chuntian Xu |
| Technology | Technician | Hongyan Zhou |
3. Warranty Coverage
Under warranty:
During the warranty period, should any defect arise from design, materials, or manufacturing, we offer complimentary maintenance, ensuring your equipment functions flawlessly.
Not covered by warranty:
For damages incurred during transit or malfunctions stemming from environmental conditions or user misuse, charges are applied based on diagnostic and repair costs.
1. Q: I like your design, but I can't find the right model from the product list, can I customize the size?
A: Yes, we support custom products according to your needs.
2. Q: How do I know which pallet is right for my purpose?
A: All you need to do is provide the following details and our sales team will recommend the right model.
a) Pallet size length * width * height.
b) Pallet load capacity: dynamic load, static load, shelf load.
3. Q: I want to have my own design products, and the quantity is not so large, is that OK?
A: Yes, we can adopt your custom design, regardless of quantity, however, please understand that costs will vary.
4. Q: Where is your factory? May I visit?
A:Our factory is located in Hengshui, Hebei Province. You are welcome to visit our factory anytime.
5. Q: What other services can you provide?
A: Logo printing, custom colors, one year warranty.
6. Q: Is there any quality assurance?
A: Warranty for one year. We replace any broken products free of charge during the warranty period.
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