| Customization: | Available |
|---|---|
| After-sales Service: | Free Replacement |
| Warranty: | 12 Months |
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| Product Name | Steel pallet |
| Size | 1200*1000*145mm |
| colour | RAL1023 |
| Thickness of Steel | Panel:0.9mm, Frame:1.4mm |
| Load Capacity | 800kg |
| Guarantee Period | 1 year |
| Material | Steel Q235 |
| Type | Single face |
| Remark | Customizable |
| Style | 4-way |
| Surface Treatment | Powder coating |
| Production Capacity | 10000 pieces/month |
Our state-of-the-art pallets are meticulously stacked, ensuring stability as they are enveloped in a protective plastic film. This creates a unified and secure package. To enhance the integrity of your shipment, a sturdy winding tape is applied, and the entire ensemble is mounted on a robust wooden bracket. During this meticulous packing process, utmost care is taken to prevent any bumps, ensuring anti-collision measures, and implementing cutting-edge moisture-proof treatments for unparalleled protection.
Comprehensive Packing Requirements:
A. Contract Number - Your unique identifier
B. Date of Product Readiness for Shipment
C. Comprehensive Metrics: Total Product Volume and Gross Weight
D. Ensuring Safety: A single package weight must not exceed an impressive 20 tons
For seamless shipping, a detailed packing list in both Chinese and English must be provided, adhering to the buyer's specified format. This document should encompass critical details such as the contract number, serial number, packing number, and device name. Additionally, it should include gross and net weight, dimensions (length, width, and height) of each packing case, total volume, and packing form.
Distinguishable English Marks: Each packing case must feature the following identifiers prominently on all four adjacent sides, crafted with indelible paint:
A. Contract Number; B. Distinct Shipping Mark (in vibrant red paint, as determined by the buyer)
C. Destination Port: Djibouti; D. Consignee: Ethiopian Airlines Group
E. Equipment Name and Model Specifications; F. Case Number/Piece Number Identification; G. Gross/Net Weight Specifications;
H. Dimensions (length * width * height in mm); For products weighing 2 tons or more, it is crucial to indicate the center of gravity and lanyard position on both sides of the packing box. This should be done using English and universally recognized transportation symbols. Reflecting the product's unique characteristics, the packaging must clearly display 'gently', 'do not turn upside down', 'keep dry', and their respective marking patterns in either English or internationally accepted trade language.
Unveiling Our Unique Advantages:
1.Research & Development Excellence
Spearheaded by industry-leading experts and distinguished professors, our R&D team is at the forefront of the logistics equipment sector. Through persistent exploration and cutting-edge innovation, we proudly present production equipment that stands as a pioneering achievement in China.
6.1. Versus traditional wooden pallets, our steel pallets excel in load-bearing capacity and wear-resistance, thriving in extreme temperatures while being impervious to corrosion and pests.
6.2. When compared to plastic pallets, steel pallets offer unmatched durability, resisting impact damage with ease. They boast superior carrying capacity and an impressive lifespan of 5-8 years. Unlike the costly and time-consuming molding of plastic pallets, our steel pallets offer swift and efficient customization to meet customer needs.
6.3. Eco-conscious and sustainable, steel pallets are fully recyclable and reusable, qualifying them as green products for today's environmentally aware consumers.
1. Comprehensive After-Sales Service Promise
1.1 Commitment Details
1. We pledge to deliver timely, superior, and localized support services. With our strategic branch located in Hebei, our dedicated after-sales team is poised to provide unmatched technical support to our valued customers, ensuring maximum satisfaction.
2. Within the warranty period, damages resulting from misuse and poor management by the customer shall be the customer's responsibility, with our company offering exceptional paid services as needed. In cases where responsibility is ambiguous, we prioritize providing necessary services first, followed by a transparent negotiation to resolve cost allocation.
3. Our company is committed to offering extensive system installation, commissioning, and maintenance training. This empowers our customers with the expertise needed to proficiently operate our equipment.
4. During the warranty period, all our software products benefit from complimentary upgrades. Any issues identified by users and suggestions for system optimization are addressed within a 30-day timeframe, reinforcing our dedication to continuous improvement.
1.2 Swift Response Time
We guarantee a 7×24 hours service commitment post-contract signing. Our service excellence is demonstrated by responding within 1 hour upon notification, resolving general failures within an 8-hour window, and tackling complex issues with solutions within 24 hours, including deploying personnel on-site as needed.
2. Robust After-Sales Service System
2.1 Guiding Principles of After-Sales Service
Our unwavering quality management policy underpins our technical support and after-sales service, embodying the 'customer first' principle. This ensures flawless and considerate technical support, aligning with our mission to deliver professional, standardized, and diverse services.
Boasting a stellar after-sales team, our dedicated department provides comprehensive technical support and service. From phone consultations, faxes, and emails, to on-site customer service, we swiftly address customer needs, tackling any product issues to ensure seamless operations.
2.2 Structure and Personnel of After-Sales Service
| Department | Position | Name |
| Sales | General Manager | Deliang Wang |
| Sales | International Trade Salesman | Luna |
| Sales | Salesman | David |
| Technology | Supervisor | Chuntian Xu |
| Technology | Technician | Hongyan Zhou |
3. Warranty Coverage
Warranty Inclusive:
Should any design, material, or process-related defects arise during the warranty, our company offers complimentary maintenance, ensuring peace of mind.
Exclusions from Warranty:
Damage due to human mishandling during transportation or failures caused by unsuitable application environments and improper use will incur charges based on detection and maintenance costs.
1. Q: I like your design, but I can't find the right model from the product list, can I customize the size?
A: Yes, we support custom products according to your needs.
2. Q: How do I know which pallet is right for my purpose?
A: All you need to do is provide the following details and our sales team will recommend the right model.
a) Pallet size length * width * height.
b) Pallet load capacity: dynamic load, static load, shelf load.
3. Q: I want to have my own design products, and the quantity is not so large, is that OK?
A: Yes, we can adopt your custom design, regardless of quantity, however, please understand that costs will vary.
4. Q: Where is your factory? May I visit?
A:Our factory is located in Hengshui, Hebei Province. You are welcome to visit our factory anytime.
5. Q: What other services can you provide?
A: Logo printing, custom colors, one year warranty.
6. Q: Is there any quality assurance?
A: Warranty for one year. We replace any broken products free of charge during the warranty period.
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